For sure! Just don’t go crazy with the mask as it is exfoliating. All the products are lovely and gentle with no harsh or stripping ingredients. However, we do recommend checking with your doctor or dermatologist first before using if you're concerned and always do a patch test on your skin before applying over your entire face.

The Paullie products are suitable for all skin types, but are particularly great for an oily or blemish prone skin. The products and ingredients were designed with this in mind. But they are so nourishing at the same time that nearly everyone can use them!

All the usage instructions can either be found on the box the product came in or on our website.

For a basic skincare routine we recommend using them in this order in the morning and/ or at night:

1. Calm Cleanser (double cleanse with this at night to get the day off or any makeup first)
2. Reset Hydrating Serum
3. Daydream Moisturiser

Use the Take Time Clay Mask 1-2 times a week as a treatment after using the Calm Cleanser and before the Reset Hydrating Serum.

No, the entire Paullie range is Animal Cruelty Free.

Our skincare is 100% vegan, so you can feel great about what’s going on your skin—and what’s not!

There is no national or international accreditation you can get to certify that products are "Clean" however the Paullie range meets the standard for "Clean" according to a number of leading brands and retailers.

Nearly every product (our Pimple Patches are the only exception) in our range is not just inspired by the Australian landscape, but also meticulously developed and made right here at home.

Yes! We're working extremely hard to create products that are sustainable for our earth. The majority of the Paullie range is housed in glass jars, one of the worlds most sustainable materials.

And don't worry the product boxes, packaging materials and cards are made from 100% recycled materials and are 100% recyclable as well so please be mindful when you're throwing away any packaging.

Your order is on the way and you’ll be enjoying your Paullie Skin products very soon! Our awesome team pack the orders in Australia, then they are dispatched within 24 hours. During peak promotions and new launches, orders may take between 5-7 business days to dispatch and ship. Please see information below (How long will my order take to arrive) for shipping timeframes.

Once your order is dispatched, all the tracking info is on your Shipping Confirmation email. Just click the tracking link in that and you’ll know when it’ll be in your hands!

Once your order has been picked up from our warehouse please allow the below timeframes for our shipping partners to do their thing and get your order to you.

Australian Orders

Standard Shipping + Tracked up to 3-10 business days

Expedited Shipping + Tracked up to 1-4 business days

International Orders

Standard Shipping + Tracked up to 15 business days

DHL Express + Tracked up to 6 business days

Australian Orders

• Expedited Shipping including tracking $10AUD
• Standard Shipping (orders over $25) including tracking $5AUD
• Small order shipping (orders under $25) including tracking $7.50AUD

International Orders

All international locations will be based on weight and the type of shipping service chosen, the best way to estimate shipping cost is to add items to your cart. Once this is done, all the different options and shipping prices will be shown for your specific location before finalising a sale.

Some items shipped outside of Australia may be subject to import duties, taxes and/or charges which are not included in the total cost charged by this website, nor will they be covered or reimbursed by Paullie.

Should your order be returned to us a $15AUD shipping and handling fee will be deducted from your order.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Bummer, because you kind of need to know it’s coming right! We suggest checking your junk or spam folder first as sometimes those can end up in there. But if you still haven’t received it after finalising an order please let Team Paullie know and they’ll sort it out.

Don't stress, we’ll figure this out together! Firstly we encourage you to double check the current estimated delivery timeframes mentioned above (How Long Does Delivery Take), and if you still have not received your package after these dates please contact the shipping company directly as they’ll have the most up to date info for you on its whereabouts.

Please keep in mind that during promotions or peak shopping times, dispatch times may be between 5-10 business days as we work to get your orders out to you.

If your require more help after contacting the shipping company, please reach out to Team Paullie at help@paullie.com and quote your order number.

Please contact the shipping company directly (check your order confirmation emails for who this is), or the local postal service for your area, to get more information on a delivered package. They can sometimes even give you an image of the drop location to make sure it was left on your property.

We are given the exact same information as you, and in some cases the postal services can only provide certain information to the person whose name is on the package. If it isn’t sorted after these checks, please get in touch with our team and we will try to help you out.

We ship to most countries worldwide, including Australia, New Zealand, United Kingdom and the United States of America however, if your country isn’t on our list it means we haven’t made it there yet. But don’t fear we are hoping to fix this soon.

Please note as of Monday 16 June 2025, we no longer ship to Canada due to postal service restrictions.

If you require more info about your specific shipping location please contact Team Paullie.

Help is always near! If you need anything at all or can’t find the answers in these FAQs, drop us an email at help@paullie.com.

The team will get back to any enquiry within 24 hours. However, during promotional and sale periods, and due to overwhelming demand, our customer service team will be slower to respond. When it’s super busy like this, we’ll endeavour to get back to your enquiry within 72 hours.

All customer service enquiries will be responded to on a first come first served basis regardless of platform used, so we encourage you to submit your request through one method only. We thank you in advance for your understanding.

For real, we know how much you love Anna. We do too! But we don’t have any contact details for our amazing boss. But you can always reach out to her on Instagram or TikTok!

Come see us over on our socials, @paullieskin and don’t forget to tag us!

For any media, press or PR enquiries email us at media@paullie.com

Paullie is proudly Australian made (excluding our adorable pimple patches) and owned

Sometimes a little help is needed when trying new skincare. Check our TikTok or Instagram page for all of the info about our products or contact our amazing skincare team for any recommendations or suggestions. You can reach them at the same email help@paullie.com

All the juicy deets on all the products can be found on our website in the product pages and also on the box the products come in.

You can only buy Paullie on our website for the moment, but keep an eye out for some fun things happening in IRL in the future.

Once we have the item that is being returned back with us, it will be processed the same day in most cases. Then it’s up to your bank on how long they take to reverse the funds to you.

We don’t cover the postage cost for a return. If you are receiving a new product and we get the original product back Team Paullie will email you to arrange payment for the new postage costs.